COVID-19 TERMS & CONDITIONS FOR BOOKING AN APPOINTMENT
SALON LOCKDOWN as off Sunday 20th
December Salon is on Lockdown until Government says it is safe to open again.If you would like an Appointment, you must get back to
me with your FULL name, exactly what you would like done, along with dates/approximate times you can get to me. A 50% Deposit via bank transfer maybe required to secure the
Appointment. I will respond to all enquiries from 1st January
BY APPOINTMENT ONLY. No walk-ins.
COVID-19 HEALTH CHECK LIST: Please ensure you check for all symptoms of Covid-19 prior to booking and prior to arrival at
Salon. I will aslo check for symptom on arrival and during course of treatment. I will cancel your appointment if you have a temperature/cough or any other Covid-19 symptoms and you will
be charged in full for my time/treatments booked. I totally understand that we are still at risk of Covid-19 and anything unforseen related/unrelated to Covid-19 can happen, but I have a
business to run and without 24 Hours Notice all appointments are strictly fully chargeable. If in doubt you can try requesting an appointment on the day but this is also fully chargeable and a
50% Deposit in advance may be required.
MY RESPONSIBILITY TO YOU: I will wear a face mask, face shield and gloves for all treatments. Beauty couch and anything that has been touched/used will be
washed/wiped down with soap and water/Barbicide before/after every Client. Floors will be disinfected regularly. Toilet, sink, taps, door handles etc will be disinfected after every
MASK: It is mandatory for all Clients to wear a face mask on arrival at my door and for the full duration of your time on the premises. I will NOT accept a scarf or a bandana
as an acceptable form of face mask. If you arrive without the required face mask you can purchase one from me for £2. If you do not have required face mask and you do not wish to purchase
one from me, I will cancel your appointment and you will be charged in full for my time and treatments booked. If you have asthma or a breathing problem or feel claustraphobic, please do not
book an appointment as the mask is mandatory.
ONLY THE CLIENT IS ALLOWED
ONTO PREMISES:No children, babies or a companion/friend/relative allowed
onto premisis. Failure to do so I will cancel your appointment and you will be charged in full for my time and treatments booked.
DEPATURE: Upon arrival at my front door you must already be wearing the required face mask. You will be asked to wash your hands
with soap and water before treatment and before you leave the premesis.
DRINK: No food allowed onto premisis. You may bring your own bottle of water which can be discarded in bins outside. I will
not be able to offer you water.
BLANKETS: Due to cross contamination I will only be using towels for massages, facials and manicure/pedicure. Towels and blankets
will NOT be provided for any other treatments. Please wear warm clothing and socks. You may bring your own towels and blanket.
YOUR RESPONSIBILITY AFTER APPOINTMENT: I advise that you do not touch your face unless you have washed your hands with soap and water. As soon as you get home you do
not touch anyone/anything and you have a soapy shower/bath from head to toe and put on fresh clothes and wipe down everything you have touched.
INFORMATION NEEDED TO DEAL WITH YOUR REQUEST: I will get back to you during my Opening Times as long as you provide the following information:
Your full name and mobile number
Specific dates and specific times you can get to Salon
You need to state exactly what you want doing as it appears on my Price List.
Monday 12noon to 8pm
Tuesday 11am - 7pm
Wednesday 12noon to 8pm
Thursday 11am to 7pm
Friday 10am to 6pm
Closed every Bank Holiday
Closed Saturdays and Sundays
Out of hours appointments are charged at double price and payable in full in advance.
REASONS WHY I HAVE NOT REPLIED TO YOU: Please see above paragraph. You have not provided information required to deal with your request.
50% DEPOSIT REQUIRED TO SECURE APPOINTMENT: All New Clients will be required to pay 50% Deposit in advance by a specific date/time via cash, Bank
Transfer or PAYM. Existing Clients may also be required to pay a 50% Deposit in advance by a specific date/time via cash, Bank Transfer or PAYM. If I have requested you to pay a 50%
Deposit by a specific date/time, it is your responsbility to ensure money is in my account by that time. Failure to do so, it will be assumed you do not want the appointment you will not
receive an Appointment Confirmation. I will not chase up deposits. I will accept Bank Transfer Deposits on your behalf from your nominated person. To nominate someone you must let me know
their full name. Final payment then has to be settled by cash on the day.
24 HOUR CANCELLATION POLICY: I have a strict 24 Hours Cancellation Policy. This means that ALL changes, cancellations, resheduling, rebooking,
postponing for any reason whatsoever require 24 Hours Notice or fully chargeable. Notice does NOT include Saturday, Sunday or Bank Holidays when I am closed. Whilst you are at the Salon
you can request to add more treatments to your appointment On the day of your appointment you can not ask for any treatments to be cancelled or shortened. Deposits are fully refundable as
long as 24 Hours Notice is given via text/whatsapp only as proof. Voicemail cancellations will not be accepted as proof. Your Deposit will be refunded in the same manner as it was paid.
It is your responsibility to ensure text/whatsapp messages requesting cancellation/changes of any sort are sent, so please check your sent messages.
PAYMENT METHOD: NO CARD TRANSACTIONS. Cash is still legal tender so you can pay by cash, Bank Transfer or PAYM for all Deposits and final payment. Bank
Transfer details must be requested in advance. For Bank Transfer payments or payments via PAYM you must also have your own internet data and charging cable/plug to ensure you can complete full
and final payment on the day. If paying by cash please ensure you have the cash or give yourself enough time prior to appointment to find a working cash machine as all payments must be settled in
full before you leave the Salon.
APPOINTMENT TIME: All appointments are timed so please arrive 5mins early. I will let you in as close to your booked time as possible, but due to extra time
needed to sanitise you may need to wait a few minutes until I call you in. If you are using public transport, taxi or lift you will need to wait outside until I call you in and on completion
you will need to wait outside. No one is allowed to wait inside.
PRICE LIST: Is subject to change without prior notice. Please check website for up to date prices. In either case your Appointment Confirmation will
include upto date treatment price.
LATE ARRIVALS: I am very strict on timing. All appointments are timed. If you are late for your appointment for any reason, you will not be entitled to
any offers/discounts for that appointment & you will be charged in full for the time slot & treatments allocated to you regardless of whether treatment is completed or not. There is an extra
charge of £10 per upto every 15mins to extend your time slot if I can, or double price if appointment goes outside of hours. It is not fair on the next client to be waiting or if the next
Client cancels me because you are late and they are unable to wait.
VOUCHERS: Non transferable. Valid for 1 month (negotiable in advance). Offers/Discounts are not valid for Gift Vouchers or Laser treatments.
OUT OF HOURS SURCHARGE: Please note it is Double Price for an out of hours appointment. Out or hours Appointments do NOT qualify for any Discounts/Offers and
must be paid in full in advance.
LASER TREATMENTS: Must be paid in full in advance. A Laser Patch Test/Consultation is mandatory £20
TINT PATCH TEST: A free Tint Patch Test is mandatory for Eye Brow/Lash Tint. The Patch Test must be done at least 24 hours in advance.